bpm'online service

Bpm'online service is a cloud application,

which offers out-of-the-box processes for your full-cycle service management.

Customer center

The cloud application “customer center” is suitable for companies that primarily want to manage omnichannel communication.

360°

customer view

360°

customer view

Omnichannel

communications

Omnichannel

communications

Contact

center

Contact

center

Case

managment

Case

dmanagment

Service

catalogue

Service

catalogue

Know-

ledgemanage-
ment

Know-

ledgemanage-
ment

Business process

managment

Business prozess

management

Synchron-

ization & Integration

Syn-

chroniation
and Integration

System

Designer

System

Designer

Service enterprise

 The cloud application “Service enterprise” is suitable for medium and large companies who want to offer high-quality services across multiple communication channels.

Contact

center

Contact

center

Omni-

channel communications

Omni-

channel communications

Unified

customer database

Unified

customer database

Business

process management

Business process

management

Request

management

Request

management

Problem

management

Problem

management

Change

management

Change

management

Release

management

Release

management

Service

catalogue

Service

catalogue

Service level

management

Service level

management

Confi-

guration management

Confi-

guration management

System

designer

System

designer

Synchron-

ization and integration

Synchroni-

zation and integration

Know-

ledge management

Know-

ledge management

Leverage out-of-the-box processes

Bpm'online service offers out-of-the-box processes based on successful industry best practices. Manage customer requests and automate service processes by leveraging out-of-the-box processes to optimize your customer care.

Manage omnichannel communication

Personalize communication with your customers with bpm'online service. Manage all customer requests in one single view, no matter what channel they come from: phone, email, chat, social network or customer portal.

Engaging user interface

 

The user interface is appealing and easy to use. Regardless of smartphone, tablet or laptop, from all devices you have easily access to all features of the application. As you only are able to view information, needed for your current tasks, you concentrate your attention on what´s important.

bpm'online service

Go to the bpm'online website

Click here