Bpm'online service is a cloud application,
which offers out-of-the-box processes for your full-cycle service management.
The cloud application “customer center” is suitable for companies that primarily want to manage omnichannel communication.
The cloud application “Service enterprise” is suitable for medium and large companies who want to offer high-quality services across multiple communication channels.
Leverage out-of-the-box processes
Bpm'online service offers out-of-the-box processes based on successful industry best practices. Manage customer requests and automate service processes by leveraging out-of-the-box processes to optimize your customer care.
Manage omnichannel communication
Personalize communication with your customers with bpm'online service. Manage all customer requests in one single view, no matter what channel they come from: phone, email, chat, social network or customer portal.
Engaging user interface
The user interface is appealing and easy to use. Regardless of smartphone, tablet or laptop, from all devices you have easily access to all features of the application. As you only are able to view information, needed for your current tasks, you concentrate your attention on what´s important.