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In the past, companies were particularly successful when they were ahead of their customers' wishes. Those who had already thought of tomorrow were well supplied with customers in TODAY. …
Continue Reading about Impact of AI on the customer experience in the Hotel Industry →
Many employees recognize more and more that their everyday work is changing. Due to the advancing digitalization, certain standardized processes no longer fall into their work process. But instead of …
Continue Reading about Support instead of dismissal: digital assistants to support employees →
The alarm clock rings and your hand moves towards the smartphone. Via Face ID you unlock the device and first of all you ask Siri how the weather will be today - "The weather in Germany will be sunny …
Continue Reading about How advancing digitization is influencing customer communication →
The IoT is helping the hospitality industry in many ways. For example, smart sensors are used in every area of the hotel, including motion sensors that also track motion-direction and velocity, air …
Continue Reading about Why the Hospitality Industry Should Embrace the IoT →
