In the past, companies were particularly successful when they were ahead of their customers’ wishes. Those who had already thought of tomorrow were well supplied with customers in TODAY. Digitalization is changing the world and its habits. Even though digital transformation is a topic of the future, it is much more about being here and […]
BOT
Support instead of dismissal: digital assistants to support employees
Many employees recognize more and more that their everyday work is changing. Due to the advancing digitalization, certain standardized processes no longer fall into their work process. But instead of being afraid to lose their job, employees can see digital assistance as an opportunity and support. Regardless of size or industry – the digital changes […]
How advancing digitization is influencing customer communication
The alarm clock rings and your hand moves towards the smartphone. Via Face ID you unlock the device and first of all you ask Siri how the weather will be today – “The weather in Germany will be sunny and warm today,” the familiar voice replies. Even before getting out of bed in the morning, […]
Why the Hospitality Industry Should Embrace the IoT
The IoT is helping the hospitality industry in many ways. For example, smart sensors are used in every area of the hotel, including motion sensors that also track motion-direction and velocity, air pressure sensors, ambient light sensors and temperature and humidity sensors. Data collected from the sensors are sent to a cloud for data analytics and could trigger scripted […]