Service Hub

Service Hub - die Software für Ihren Kundenservice

Service Hub – all-in-one software for your customer service

With HubSpot's Service Hub you can optimize your customer service. The software supports you in communicating with your customers. You can answer inquiries immediately. So you ensure that your customers are satisfied and you build long-term customer relationships.

Service Hub - Software für Ihren Kundenservice

Your benefits

Respond faster

A live chat on your website allows, you can communicate directly with your customers and answer requests in real time. For complex service requests, you create tickets that can be organized and prioritized.

Improve your team´s productivity

Develop an effective support process by routing and automation of tickets. HubSpot Service will create a ticket as soon as a customer completes a form or writes you a chat message. The ticket can be assigned to different members of your team.

Help customers help themselves

You will be able to create a knowledge base of help articles and documentation for most frequently asked support questions. Customers can find your answers easily and quickly. You save time with fewer customer requests.

Turn customers into promoters

Feedback tools help you create surveys and gain insights into your customers' satisfaction.

Functions

  • Conversations
  • Tickets
  • Feedback
  • Automation
  • Routing
  • Knowledge Base
  • Team Email
  • Live Chat
  • Conversational Bots
  • Reporting
  • Goals
  • Health Scoring

Fellow Consulting – your competent gold partner of HubSpot

Are you looking for a partner, who assist you to integrate and maintain your individual HubSpot solution?

With Fellow Consulting you have an experienced specialist at your side. Whether Marketing Hub, Sales Hub, Service Hub or a combination of the three software solutions, Fellow Consulting can advise you competently, customize your desired solution and connect it to any system.

Get in contact with us. We look forward to your inquiry.