Simplifying (and Perfecting)

Nothing can ruin a guest’s perception of your hotel, quite like the breakdown of primary touch-points, such as reservations, check-in, room keys, upgrades, and check-out. With the implementation of a mobile key technology platform, you can offer each guest a complete mobile experience. This includes reservations, pre-arrival messages, mobile check-in, mobile keys, special offers, upgrades, mobile check-out and more.With this technology in place, …

Ready for the digital future? The journey begins now.

The digital transformation is an exciting journey between innovation and tradition. To master this balancing act successfully, three central elements need to be coordinated: agile organizational forms, cooperative cultures and new technologies. Whether you are at the beginning of your digital journey or you are already implementing it – with us you dock exactly at the hub where you need …

Artificial intelligence and service management – a chance with many challenges

Artificial intelligence has the chance to revolutionize the entire service management! The requirements to the service management continuously increased in the recent years and will continue to increase. Users have higher demands in regard to time and quality of their inquiries. Today companies can hardly afford technical failures. To meet these requirements, AI systems are used to make service management …

Why the Hospitality Industry Should Embrace the IoT

The IoT is helping the hospitality industry in many ways. For example, smart sensors are used in every area of the hotel, including motion sensors that also track motion-direction and velocity, air pressure sensors, ambient light sensors and temperature and humidity sensors. Data collected from the sensors are sent to a cloud for data analytics and could trigger scripted actions to activate and deactivate …

Nominal data and linear regression

Following example – we have a list of hotels with profit, price in millions, square meters and city. The idea is, that we use machine learing to develope a model, in which we calculate the highest profits.   In our model we can see: model.predict([[10000, 300, 0, 0], [10000, 300, 1, 0], [10000, 300, 0, 1]]) a very nice expected …

Explain Machine Learning

Explaining Machine Learning to someone who is not in IT could be hard. How does it work? What kind of Machine Learning type is possible? Start as easy as possible. Everyone knows those simple games. You have a red square and need to try not get hit by the blue circles. So how you can you teach this to a …

Setup the elastic.io Fellow Connector

We have released a own SugarCRM 7 & 8 connector for elastic.io. To setup the connector go to SugarCRM – Administrator – Configure API Platforms. In our case we used elastic, but of course, you can define here any name. Define in SugarCRM Oauth Keys in Administrator – OAuth Keys In our case we used here: Customer Key Name: elastic Consumer Key: wWJdVW3YwMRWTQxKuKghmDZYcAQrTdJvjYAPZdFUEQjAt …

SugarCRM makes WITRON more efficient

WITRON Logistik + Informatik GmbH rolls out Sugar for Sales and Marketing on a national and international level with Fellow Consulting AG as implementation partner.   Munich, May 2018 WITRON Logistik + Informatik GmbH, based in Parkstein in Germany develops highly innovative order picking systems. With about 2.820 employees, WITRON services customers of various industries in planning and implementing fully …

Fellow Consulting becomes elastic.io partner

Munich, May 2018 – Fellow Consulting, an international active customer experience solutions provider with offices in London and Munich is going to partner with elastic.io, a leading provider of a cloud-based integration solution for medium and large companies. Elastic.io adds a powerful und tailored-made platform for integration and process automation to the Fellow Consulting portfolio and Elastic.io gains an experienced …