Why the Hospitality Industry Should Embrace the IoT

daniel BOT, IOT

The IoT is helping the hospitality industry in many ways. For example, smart sensors are used in every area of the hotel, including motion sensors that also track motion-direction and velocity, air pressure sensors, ambient light sensors and temperature and humidity sensors.

Data collected from the sensors are sent to a cloud for data analytics and could trigger scripted actions to activate and deactivate or control settings of all relevant devices. For guests, this will provide a more relaxing and comfortable environment that has been designed according to their preferences.

The installation of wireless smart control systems will allow for control of a multitude of in-room devices such as the TV, climate control, lights, curtains, water temperature, alarm clock, music, internet access etc. Everything can be operated via a simple hotel app on a guests’ mobile phone or via voice commands like, for instance, Alexa.

The installation of wireless smart control systems will allow for control of a multitude of in-room devices such as the TV, climate control, lights, curtains, water temperature, alarm clock, music, internet access etc. Everything can be operated via a simple hotel app on a guests’ mobile phone or via voice commands like, for instance, Alexa.

TECHNOLOGICAL ADVANCEMENTS ENABLE THE FOLLOWING ACTIONS:

  • Mobile Check-ins and instant digital keys to your room
  • A room that is not chosen randomly but dynamically, based, for instance, on the distance from the elevator, your preferred view or floor as per your preferences collected in your guest profile
  • Digital voice commanded room assistance
  • Scripted actions held in the cloud, for instance, “Close curtains in occupied room at 6pm every night”
  • Predictive maintenance on (light bulbs, room equipment to provide regular updates on performance)
  • Presence-based energy management (air conditioning, lights, heating)
  • Presence-based dynamic scheduling for housekeeping
  • Remote management of all controls (light, curtains, HVAC)
  • Guest engagement via the Sheraton, Hilton or Hyatt app
  • Indoor positioning via the app, wayfinding, promotions, guest information on nearby facilities

HOW ARE TECHNOLOGY ADVANCEMENTS BENEFITING GUESTS?

Increased sense of well-being and comfort:

  • No more waiting upon check-in or check out
  • Wayfinding – never go to the wrong floor to find your meeting room or breakfast restaurant
  • Promotional offers, personalized and tailored to your profile and to your habits (the wine you always order, your favorite table in the restaurant etc.)
  • Customised room-settings (you always sleep with 22 degrees Celsius or you always keep the light in the bathroom on)
  • Your TV switches automatically to the channels you usually watch or enable you to watch movies on your own Netflix account
  • Your room service remembers your usual breakfast order
  • Nobody disturbs you when you are inside your room
  • Your shower has your ideal water temperature – no more confusing faucets

HOW ARE HOTELS BENEFITTING FROM IOT TECHNOLOGY?

  • Considerable savings on HR (front desk, housekeeping, maintenance, supply chain)
  • Increased revenue from one-to-one customer engagement
  • No work disruptions – processes by unpredicted ad-hoc maintenance activities, predictive maintenance is cheaper, non-disruptive and easier to plan for
  • Considerable cost savings (HR, maintenance, 20%-40% decrease in energy usage thanks to presence-based activation and controls)
  • Richer data collected about customers (habits, likes, dislikes, preferences, wishes and needs, spending patterns)
  • A deeper understanding of the guests’ personal profile will lead to offering the guest what he/she wants when he/she wants it. This leads to a higher satisfaction rating and increased customer loyalty.

 

Build the first Hello World with SugarCRM & elastic.io

daniel Integration, SugarCRM

In this how-to, we want to export data from SugarCRM and change the JSON into a CSV and send it by Email.

If you have not setup your SugarCRM and elastic.io instance please look to the Setup Howto.

In your flow, you have connected SugarCRM already and select Contact records to poll data from.

elastic.io flow

Press on the (+) Icon and select CSV Action

Select the CSV Action

Select the CSV Action

In our example we want to write data to the CSV file

CSV Write

CSV Write

In the next step, we need to define the CSV. Here you need to start with the CSV Header

In our example, we use only Email and Account Name. Here we map the SguarCRM Data to the CSV

In the next step, we use Email as Action Component

 

In our example we use static values to send the email always to us

Static Values use “TEXT”

Now valid your setup and you should receive an email like this

Test Email with CSV

Publish and Start your flow. In the Dashboard, you can see each step what happens what

 

Voila you should get an email with the first 10 Records

Nominal data and linear regression

daniel Maschine Learning

Following example – we have a list of hotels with profit, price in millions, square meters and city. The idea is, that we use machine learing to develope a model, in which we calculate the highest profits.

[ddownload id=”10039″ style=”button” button=”black” text=”Download CSV”] [ddownload id=”10038″ style=”button” button=”black” text=”Download Excel”]

 

[auto-iframe link=”https://www.fellow-consulting.com/ML/1.html” ]

In our model we can see:

model.predict([[10000, 300, 0, 0], [10000, 300, 1, 0], [10000, 300, 0, 1]])

a very nice expected profit for the different hotels.

array([[10.67790414],
       [ 7.40227993],
       [ 4.45206364]])

Setup the elastic.io Fellow Connector

daniel Integration, SugarCRM

We have released a own SugarCRM 7 & 8 connector for elastic.io. To setup the connector go to

SugarCRM – Administrator – Configure API Platforms. In our case we used elastic, but of course, you can define here any name.

Define in SugarCRM Oauth Keys in Administrator – OAuth Keys

In our case we used here:

Customer Key Name: elastic

Consumer Key: wWJdVW3YwMRWTQxKuKghmDZYcAQrTdJvjYAPZdFUEQjAt

Consumer Secret: toLFQZRBjVdRnoNyHrqbDPdhXcumxi7pWXpKbgRnHurdH

Next go into Elastic Dashboard and add these security credentials in setting security creentials

Enter a Name for your credientials and your SugarCRM domain.

We used a standard SugarCRM Demo instance in your case here. Copy/Paste the Oauth 2.0 Consumer Key and Secret into the form and use the customer Platform Value like you have define before. Voila – Verify and Save this.

Start a test flow to test the connection:

Important choose the correct SugarCRM connector.

Double check you use the Fellow/SugarCRM-nodejs

Choose the correct credentials

 

Choose which object you want to connect to

Create some sample data from your connector and instance:

Once you select the sample you have configured the connector successfull.

 

SugarCRM makes WITRON more efficient

daniel Customer Story, News, SugarCRM

WITRON Logistik + Informatik GmbH rolls out Sugar for Sales and Marketing on a national and international level with Fellow Consulting AG as implementation partner.

 

Munich, May 2018

WITRON Logistik + Informatik GmbH, based in Parkstein in Germany develops highly innovative order picking systems. With about 2.820 employees, WITRON services customers of various industries in planning and implementing fully automated logistics systems from a single source.

 

Founded in 1971, WITRON has a focus on sustainable customer and employee relationships and is a leading innovator in the industry. To foster further growth and improve transparency in the sales area, WITRON chose Sugar as a comprehensive and cost effective CRM solution. As trusted partner, Fellow Consulting AG is supporting with consulting, implementation, rollout and maintenance services.

 

When planning and implementing highly dynamic and complex logistics systems, a sales cycle can take several months or even years and involve various internal and external parties. Using Sugar, WITRON can always track opportunities, their current status, potential and next steps. These findings flow into the established reporting structure. This resulted in a massive increase in transparency and efficiency of sales processes during the last months across all countries. Furthermore, Sugar supports the planning and hosting of events like the annual “Logistics-Days” with delegate management, which significantly reduced the overall workload. Recording the outcome of trade fairs is made easy with the Sugar Lead Management as it provides transparency and trackability. Sugar is also used for sending out newsletters to customers and partners. Thus all relevant information about a contact or company is kept in one place, is easily accessible and up-to-date.

 

The main reason for choosing Sugar was the fast implementation approach and easy customisation. Fellow Consulting has proved to be a flexible and highly experienced partner who provides consultancy and extensive expertise about best practices in the logistics industry and the technology used.

 

„We are very pleased about Sugar as a CRM solution. With customer retention at around 80% it’s very important to foster relationships as well as open up new markets. Sugar assists our sales team perfectly on a daily basis.“ says Wolfgang Edl, Business Development Manager at WITRON.

 

“We are very happy to see the positive results and experiences with Sugar.”, says  Thomas Dillinger, Partner at Fellow Consulting AG. “We focus primarily on the specific needs of each customer by optimising the CRM usage thanks to our extensive experience of successful CRM implementations. By concentrating on the critical success factors, we help our customers achieve their goals in a pragmatic way and strive to establish long-term partnerships with our clients”.

 

 

Additional information about solutions of Fellow Consulting can be found at:

http://www.fellowconsulting.de

 

About WITRON

WITRON Logistik + Informatik GmbH, founded in 1971 (headquartered in Parkstein, Bavaria, Germany), designs and realizes customized logistics and material flow systems that generate sustainable competitive advantages for their clients. WITRON has all the decisive key elements of a successful project under one roof: logistics design, information and control technology, mechanics design and production, as well as functional responsibility as general contractor for logistics. The WITRON Corporate Group has some 2,800 employees worldwide. WITRON’s annual revenue in 20156 amounted to 485 million Euros (656 million USD). Other WITRON branches are located in Rimpar (Germany), Arlington Heights, Illinois (USA), Toronto (Canada), Venray (The Netherlands), Stoke-on-Trent (UK), Madrid (Spain), Strasbourg (France), and Singapore.

 

About Fellow Consulting AG

Fellow Consulting AG is headquartered in Poing near Munich and operates worldwide as solutions provider for CRM consulting and implementation services. With one of the most experienced teams of CRM consultants in Germany and Europe, Fellow Consulting supports numerous customers from various industries and sizes, from concept to implementation of their CRM projects.

Besides cutting-edge products like the CRM apps „CRM Couch“, „CRM4Mobile“, the CRM Offline Client „CRMGadget2Go“ or various synchronization tools for Outlook, Lotus Notes or Gmail, Fellow Consulting creates mobile business apps for nearly every purpose.

SugarCRM makes WITRON more efficient

daniel Customer Story, News, SugarCRM

WITRON Logistik + Informatik GmbH rolls out Sugar for Sales and Marketing on a national and international level with Fellow Consulting AG as implementation partner.

 

Munich, May 2018

WITRON Logistik + Informatik GmbH, based in Parkstein in Germany develops highly innovative order picking systems. With about 2.820 employees, WITRON services customers of various industries in planning and implementing fully automated logistics systems from a single source.

 

Founded in 1971, WITRON has a focus on sustainable customer and employee relationships and is a leading innovator in the industry. To foster further growth and improve transparency in the sales area, WITRON chose Sugar as a comprehensive and cost effective CRM solution. As trusted partner, Fellow Consulting AG is supporting with consulting, implementation, rollout and maintenance services.

 

When planning and implementing highly dynamic and complex logistics systems, a sales cycle can take several months or even years and involve various internal and external parties. Using Sugar, WITRON can always track opportunities, their current status, potential and next steps. These findings flow into the established reporting structure. This resulted in a massive increase in transparency and efficiency of sales processes during the last months across all countries. Furthermore, Sugar supports the planning and hosting of events like the annual “Logistics-Days” with delegate management, which significantly reduced the overall workload. Recording the outcome of trade fairs is made easy with the Sugar Lead Management as it provides transparency and trackability. Sugar is also used for sending out newsletters to customers and partners. Thus all relevant information about a contact or company is kept in one place, is easily accessible and up-to-date.

 

The main reason for choosing Sugar was the fast implementation approach and easy customisation. Fellow Consulting has proved to be a flexible and highly experienced partner who provides consultancy and extensive expertise about best practices in the logistics industry and the technology used.

 

„We are very pleased about Sugar as a CRM solution. With customer retention at around 80% it’s very important to foster relationships as well as open up new markets. Sugar assists our sales team perfectly on a daily basis.“ says Wolfgang Edl, Business Development Manager at WITRON.

 

“We are very happy to see the positive results and experiences with Sugar.”, says  Thomas Dillinger, Partner at Fellow Consulting AG. “We focus primarily on the specific needs of each customer by optimising the CRM usage thanks to our extensive experience of successful CRM implementations. By concentrating on the critical success factors, we help our customers achieve their goals in a pragmatic way and strive to establish long-term partnerships with our clients”.

 

 

Additional information about solutions of Fellow Consulting can be found at:

http://www.fellowconsulting.de

 

About WITRON

WITRON Logistik + Informatik GmbH, founded in 1971 (headquartered in Parkstein, Bavaria, Germany), designs and realizes customized logistics and material flow systems that generate sustainable competitive advantages for their clients. WITRON has all the decisive key elements of a successful project under one roof: logistics design, information and control technology, mechanics design and production, as well as functional responsibility as general contractor for logistics. The WITRON Corporate Group has some 2,800 employees worldwide. WITRON’s annual revenue in 20156 amounted to 485 million Euros (656 million USD). Other WITRON branches are located in Rimpar (Germany), Arlington Heights, Illinois (USA), Toronto (Canada), Venray (The Netherlands), Stoke-on-Trent (UK), Madrid (Spain), Strasbourg (France), and Singapore.

 

About Fellow Consulting AG

Fellow Consulting AG is headquartered in Poing near Munich and operates worldwide as solutions provider for CRM consulting and implementation services. With one of the most experienced teams of CRM consultants in Germany and Europe, Fellow Consulting supports numerous customers from various industries and sizes, from concept to implementation of their CRM projects.

Besides cutting-edge products like the CRM apps „CRM Couch“, „CRM4Mobile“, the CRM Offline Client „CRMGadget2Go“ or various synchronization tools for Outlook, Lotus Notes or Gmail, Fellow Consulting creates mobile business apps for nearly every purpose.

Fellow Consulting becomes elastic.io partner

daniel News, News

Munich, May 2018 – Fellow Consulting, an international active customer experience solutions provider with offices in London and Munich is going to partner with elastic.io, a leading provider of a cloud-based integration solution for medium and large companies.

Elastic.io adds a powerful und tailored-made platform for integration and process automation to the Fellow Consulting portfolio and Elastic.io gains an experienced partner in interface development and process definition.

 

‘With the integration platform of elastic.io, we have a large number of ready-made connectors to cater to data exchange between existing applications so that the process of integration can be supported and established easily and efficiently for complex end to end automated processes by safeguarding both the data-relationships and workflows between different systems’, as quoted by Fellow Consulting managing board. ‘With this platform we are confident to offer to our clients the opportunity to execute the integration process with utmost care given to our clients. The very basis of the automation of business processes is to further enhance the performance of the business, reduces costs and susceptibility to errors and resulting in a higher return on investment.’

 

This strategic partnership combines process expertise and development competence of two successful and fast-growing companies in the world of dynamic digitalisation with attention given to companies with complex integration needs.

 

‘We are happy to have an agile and international company on our side, which specializes in customer experience. In today’s world implementing business processes efficiently and enabling a 360-degree view is crucial. With this partnership we can satisfy this demand efficiently’ says Renat Zubairov CEO and co-founder of elastic.io.

 

About Fellow Consulting:

Fellow Consulting is based in Poing near Munich and London and operates worldwide as a solutions provider for customer experience, consulting and implementation services. With an experienced team of consultants, Fellow Consulting supports numerous customers of various industries and sizes, from planning to customization, to implementation of their projects.
Besides cutting-edge products like the CRM apps CRM Couch, CRM4Mobile, the CRM Offline Client CRMGadget2Go or various synchronization tools for Outlook, Lotus Notes and Gmail, Fellow Consulting creates mobile business apps for nearly every purpose. As SugarCRM Elite Partner and Oracle Gold partner Fellow Consulting focuses on customer relationship management.

 

About elastic.io:

Elastic.io GmbH is a fast growing, innovative tech-startup headquartered in Bonn, which offers cloud-based integration solutions for medium and large enterprises as well as solutions for system integrators and software manufacturers. Therefore elastic.io supports CIOs and CTOs with the digital transformation of their companies and helps the IT-teams to integrate cloud, mobile and IoT faster and more cost-efficient in the existing IT infrastructure.

 

Fellow Consulting AG achieves SugarCRM Elite Partner status

daniel News, News, SugarCRM

Munich, March 2018 – Fellow Consulting AG from Munich, one of the fastest growing SugarCRM partners in central Europe, becomes SugarCRM Elite Partner.

SugarCRM, a company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market recently awarded Fellow Consulting AG Elite Partner status. Nominated the fastest growing partner in Central EMEA in 2017, Fellow Consulting’s sustainable growth and extraordinary commitment for the customers resulted in being promoted to Elite Partner in the DACH region for 2018. This strengthens Fellow Consulting AG’s status as first choice for CRM consulting and implementation services.

“Just four years ago we became a SugarCRM Partner, which allowed us to expand our CRM services for our customers. We are all the more pleased to have achieved Elite Partner status now! The constant and dedicated commitment of our entire team has paid off and our growing success motivates us to expand further. “says Thomas Dillinger, co-founder and managing partner of Fellow Consulting AG.

SugarCRM’s Elite Partner status is the highest partner status worldwide and can only be achieved by meeting exacting requirements for product competence, project management and customer service.

SugarCRM is the fastest growing CRM vendor with over 2 million users. We are proud to be a strong partner and look forward to further growth and expansion.” continues Thomas Dillinger.

“Fellow Consulting AG quickly became an essential part of our network of competent and experienced partners in the DACH region” says Fabrice Prugnaud, Senior Vice President & General Manager EMEA at SugarCRM. “The Elite status is based on great expertise and the ability to adapt Sugar to the needs of each and every customer so as to leverage fully its power and flexibility. We congratulate Fellow Consulting on this achievement and are very much looking forward to our ongoing cooperation.”

About SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. In Europe Sugar’s headquarters are located in Munich. More than 2 million individuals in over 120 countries rely on SugarCRM. To learn more visit SugarCRM or follow @SugarCRM.

About Fellow Consulting AG

Fellow Consulting AG is headquartered in Poing near Munich and operates worldwide as solutions provider for CRM consulting and implementation services. With one of the most experienced teams of CRM consultants in Germany and Europe, Fellow Consulting supports numerous customers of various industries and sizes, from concept to implementation of their CRM projects.
Besides cutting-edge products like the CRM apps „CRM Couch“, „CRM4Mobile“, the CRM Offline Client „CRMGadget2Go“ or various synchronsation tools for Outlook, Lotus Notes or Gmail, Fellow Consulting provides Big data applications and mobile business apps for nearly every purpose.

A new Sugar UX coming in Winter '18

daniel News, SugarCRM

SugarCRM is on a mission to empower our users to delight their customers. To that end, we are pleased to introduce the first phase of visual restyling, and give some tips on how to work with the new UX.

Our process for developing the new UX

Sugar 7 introduced the Sidecar framework with massive user interface improvements (called SugarUX) and a modernized architecture. Since then, we have been working hard on the next iteration of SugarUX built on the Sidecar framework. Our guiding principles came from our customers and their feedback on Sidecar. A competitive analysis and feedback from customers revealed three concerns; cluttered complicated UX, inefficient unguided layout, and a drab outdated user interface.

The SugarCRM User Experience team (led by Brian Ng) launched a rigorous heuristic evaluation of the web and mobile Sugar products. Issues were identified as we evaluated key use cases and new solutions were documented. This thorough understanding of the product, customers, and the industry has helped us identify which issues to address first.

Dark gray text on light gray background led to poor legibility. Heavy blacks and gray linen added to the dated look and feel.

Sugar Mobile had a dark and drab visual design. Buttons for key actions were positioned differently on key screens.

Establishing Goals

With an understanding of the problems, we set goals for ourselves.

  • Improve design for over 100 usability issues, prioritized by the impact on the user’s ability to get their job done.
  • Establish a clean and modern visual design language, with rules documented in a style guide.
  • Ensuring our products are accessible by all, meeting Web Content Accessibility Guidelines (WCAG) compliance.

Guiding Principles for our new Design

We established three design principles: Clear, Consistent and Efficient. These principles guided all of our decision makings. Establishing principles helped to resolve differences of opinions and to focus on user frustrations.We determined what colors and fonts would positively affect our use cases and still reflect our brand.

We have adopted Open Sans as the Sugar UX base font. It’s an open source font optimized for web and mobile interfaces with text-heavy layouts. It’s known for its open, neutral type shape and friendly appearance. For colors, we have selected a color palette that is friendlier, modern and brighter.

We also selected a set of colors and fonts that would positively affect our use cases and still reflect the SugarCRM brand. Finally, we tested concepts in the real world, with real users in key flows to observe how they played out in practice.

Mobile has a bright appearance and color placed in strategic locations to help users identify groups of information.

Results
  • First revealed at SugarCon to over 1000 attendees where customers gave feedback.
  • A new visual design language, documented in a Style Guide (coming soon), empowering customers and partners to implement SugarUX consistently on our product.
  • The launch of the new SugarUX on our Sugar Mobile apps, available already on the Apple App Store and Google Play.

Coming in Winter ‘18!

The first phase of our new UX is coming in Winter ’18 release and we want to make sure the Sugar Developer community is first to give it a test drive. If you have built any Sidecar components or customizations (Dashlets, custom views or layouts, etc.) then you should verify that they display properly in new UX. As with all code level customizations, it is up to Sugar developers to make sure that you fix your code so that your customizations display properly in the new UX.

From an implementation perspective, these changes have been made entirely in CSS where we’ve adjusted the styling for existing CSS classes. So, areas of concern would be in places where you have overridden the styling for Sugar’s core CSS classes or have introduced your own CSS through the use of ./custom/themes/custom.less. The majority of customizations that simply use our existing CSS classes are expected to adopt new styling without errors.

As usual, we will be running an invitation-only Technical Preview program for the Winter ’18 (On-Demand only) release. If you want to make sure that your organization is considered for this preview then please e-mail developers@sugarcrm.com and mention your interest in test driving the new Sugar UX!

Building your new Skin test plan

We have referred to this effort as the “new skin” because this first phase primarily involves changes to CSS and no significant changes to default HTML structure for any of our Sidecar Components.

How do you make sure your customizations are still pixel perfect? What follows below are some tips for you and your team to build a test plan.

Exploratory Testing

We recommend devoting a fixed amount of time to doing some exploratory testing in order to make sure your customizations look great on the new skin. How much time? It depends on how much UI you have. For example, it should not take you longer than a few minutes to test a custom Dashlet and uncover any bugs that you may want to address.

Guidelines for Testers

If you are testing, what are you looking for? Here are some tips.

  • Customizations only. Testing should focus on customizations that your team created.
  • CSS overrides. If you use a ./custom/themes/custom.less file or include your own CSS files, then you’ll need to pay special attention to these changes since they will likely need to be updated.
  • Scrolling. Are you able to scroll and are there things that are inaccessible even with scrolling?
  • Ellipsing. When you shrink the window size down or reduce the available space for data on custom list views, record views, etc, do they ellipsify and show tooltips on hover?
  • Responsiveness. Resizing the browser window or switching to and from responsive-mode. Observe what happens to elements on the page.
  • Orientation on tablets. Alternating display orientation between landscape and portrait modes.
  • Toggle things. Open/close drawers, menus, edit and detail mode on record views, etc.
  • Settings. Change system and profile settings that may alter how things look like date/time format, currency, etc.
Comparisons with out of the box Sugar

This post includes some example screenshots of what the new skin looks like out of the box. Comparing your customizations to the out of the box look and feel will help you identify things that you may need to change in your customizations. We encourage testers to keep two windows open while testing to compare the out of the box behavior in one window with your customizations in another window more easily.