With Fellow CTI you are able to connect your Sugar CRM instance to your phone.
Fellow CTI is completely independent of any telephone system, any manufacturer and any protocol. You can easily use any phones like office phone, mobile phone or the phone in your home office. In addition to that, Fellow CTI allows you to call your customers directly from your Sugar instance in your browser with your built in microphone and speaker.
Fellow CTI automatically creates the call record in your Sugar instance and fills in all basic information.
Your Customer – just one click away
Just click on a phone number in your Sugar and start a call with your browser or any phone.
How Fellow CTI works
When you click on a phone number in Sugar, Fellow CTI establishes a call between you and the customer.
Just get on the phone and Fellow CTI starts dialling. Much easier than typing in the number manually.
For using the Fellow CTI plugin, you only have to add your outgoing and ingoing phone number in your Sugar profile settings. A short callback validates you as the owner of the phone number.