Get ready to create customers for life

Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.

Meet all your support SLAs

Empower your agents to be more productive with a powerful, efficient console. The Sugar Serve service console leverages SLA information, along with case priority and severity, to intelligently prioritise each and every inquiry.

Deflect support calls

Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimise costs and avoid support calls.

Route cases intelligently

Thanks to Sugar Serve you have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

Understand and monitor support performance

With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support centre managers see what’s going well and what needs to be addressed.