Sixt and Fellow Consulting make CRM go mobile
Sixt Rent a Car, located in Pullach near Munich, introduced a comprehensive CRM solution supported by Fellow Consulting AG.
Picked for the purpose was Oracle CRM On On Demand as a complete Software-as-a-service solution, being flexibly customizable for customer needs and containing a fully integrated data warehouse out of the box. This was complemented by Fellow Consulting tools like the CRM iPhone client CRM Gadget 2 Go, the middleware EAIWorks and Sales Collaboration, a toolset for enterprise communication and information exchange.
This solution supports Sixt in streamlining the customer focusing processes. Mobile and offline access increase sales efficiency and customer satisfaction. The enhanced integration with surrounding software systems enables a central overview for all customer relevant information. And the sophisticated analytics component enables better sales controlling.
Implementing Oracle CRM On Demand represents an important amendment for the salespeople and extensively supports customer fulfillment.
“This fully integrated CRM solution is state-of-the-art of modern technologies and CRM trends.”, says Thomas Dillinger, Partner at Fellow Consulting AG. “In 3 months, the project team defined, implemented and rolled out this solution. Congratulations to all members of the project team for this extraordinary success”
After rollout in Germany and the successful go-live in the first quarter of 2012, the new CRM System will successively be rolled out in other European countries.
Sixt AG, with its registered office in Pullach near Munich, is an international provider of integrated mobility services. Founded in 1912, the company, together with its franchisees and partners, is represented in more than 100 countries. Sixt is the market leader for car rentals in Germany and Austria and one of the biggest OEM-manufacturer-independent full-service leasing providers. The Sixt Group generated a turnover of € 1.56 billion in 2011 and employs around 3000 people worldwide (excluding franchisees).
About Fellow Consulting AG
The Fellow Consulting AG is an approved technology and solution partner in Customer Relationship Management (CRM). With one of the most experienced teams of Oracle/ Siebel certified consultants in Germany and Europe, Fellow Consulting supports numerous customers of various industries and sizes, from concept to implementation of their CRM projects. As first Accelerate Partner for CRM On Demand in Germany, Fellow proves the ability to deliver complete yet quick to deploy CRM solutions. Being technology pioneer, Fellow Consulting develops cutting-edge products like the Oracle CRM On Demand mobile and offline client CRM4Mobile and CRM Gadget²Go, the CRM collaboration suite Sales Collaboration or the ideas management software IdeasOnDemand. Learn more about Fellow’s solutions and how they can enable you to get the most out of your CRM implementations at www.fellow-consulting.de/solutions.