Munich, January 2019 – Fellow Consulting AG, an international provider of customer experience solutions with offices in Munich and London, has successfully introduced Sugar at RTSoft. RTSoft is a leading provider of software products and services for embedded solutions and modern IoT solutions.
RTSoft GmbH has more than 26 years’ experience in the development of intelligent products with integrated computing units as well as in developing network control technology, which is applied from microgrids to ultra-high voltage networks. The company employs over 120 highly skilled programmers and system software engineers specialized in RnD services and in creating commercially viable products.
To make business processes more effective and profitable and to drive business growth, RTSoft has chosen the innovative, flexible and cost-effective SugarCRM solution. As a competent SugarCRM partner, Fellow Consulting AG has accompanied RTSoft during the needs analysis, the design phase and the implementation through to the roll-out of the solution Fellow Consulting AG have also taken over the ongoing maintenance.
RTSoft uses Sugar for efficient marketing and sales processes. In the future customer and salesforce management, as well as customer communication and documentation will take place on a single platform, the Sugar platform. All marketing activities, such as newsletter distribution to customers and partners, lead management or follow-up of trade fairs, are controlled via the platform. The results of marketing and sales campaigns can be better captured and are more transparent. All teams have a complete overview of the current status of customer data, sales and marketing activities at any given time.
“We are very pleased with the quick and smooth implementation of Sugar at RTSoft. The high level of transparency about the entire “customer journey” allows RTSoft to make faster and better decisions. This has given RTSoft a major competitive advantage,” says Thomas Dillinger, co-founder and Managing Partner of Fellow Consulting AG.
Based on many years of experience and extensive know-how, Fellow Consulting was able to introduce the CRM solution at RTSoft quickly and cost-efficiently and coach the teams effectively to ensure a smooth roll-out of the new software. During the implementation Fellow Consulting always focused on the individual needs of its customer.
About Fellow Consulting
Fellow Consulting AG is based in Poing near Munich and London and operates worldwide as a solutions provider for customer experience, consulting and implementation services. With an experienced team of consultants, Fellow Consulting supports numerous customers of various industries and sizes, from planning to customization, to implementation of their projects.
Besides cutting-edge products like the CRM apps CRM Couch, CRM4Mobile, the CRM Offline Client CRMGadget2Go or various synchronization tools for Outlook, Lotus Notes and Gmail, Fellow Consulting creates mobile business apps for nearly every requirement. As SugarCRM Elite Partner and Oracle Gold partner Fellow Consulting focuses on customer relationship management.
RTSoft is an innovative company with more than 26 years of experience in software development and implementation, over 150 highly-skilled experts committed to deliver unmatched value and 900+ completed projects.
They are experts in making your ‘things’ intelligent: from hardware-related software engineering to middle ware and glue logic programming right up to frontend engineering
RTSoft provides valuable services throughout the entire life-cycle of your project: Consulting, Development, Project design, Implementation, Technical support.