PRIMO MEDICO’s successful CRM Implementation by Fellow Consulting AG fosters the strong growth of the startup company.
Munich, November 2015.
PRIMO MEDICO is the exclusive Internet portal providing joint representation for superior medical care in Germany, Austria and Switzerland, for domestic and international patients. PRIMO MEDICO connects patients searching for medical experts with specialists in all medical fields.
Quality also pays dividends in medical care: the doctors of the PRIMO MEDICO network care for members of the Saudi royal family, as well as top sportsmen and celebrities – together with all other patients looking for superior medical care. PRIMO MEDICO is focused on quality the Sugar CRM Tool is helping to deliver a premium service to its clients. The mobile App offers the possibility to have mobile access to all relevant customer data in real-time.
Since it’s formation in 2014, PRIMO MEDICO counts on Sugar as CRM Solution. The decisive facts for choosing Sugar were its flexibility and the comprehensive functionality for a transparent, pure price. Sugar can be customized to individual needs and flexible grow together with the company. The actual setup can be done in rather short efforts, enabling PRIMO MEDICO to start very quickly and cost-effectively.
“We are very satisfied with the software selection.” Says Axel Müller, founder and chairman of PRIMO MEDICO GmbH. “In a strongly growing environment, it’s important to quickly react to changing circumstances or new markets. Sugar offers us the required flexibility. Our partner Fellow Consulting AG identified right from the beginning what is crucial for our business and supported us, implementing our CRM strategy in a pragmatic way.”
The selection as well as implementation of the software was accompanied by Fellow Consulting AG. The main goal was to establish a consistent and transparent source of information about all customers. Mainly talking about easy traceability of customer communication throughout all communication channels. Furthermore, it was a key feature to have easy possibilities for reporting about the customer base, as well as about marketing activities.
“We are delighted accompanying our customers on the long term. Thereby it’s important for us to understand the critical success factors and the long-term vision of our customers. With a flexible software solution like Sugar we can support companies in their growth.” Says Thomas Dillinger, Partner at Fellow Consulting AG.
More information about the solutions of Fellow Consulting can be found at https://www.fellow-consulting.com/.
About Fellow Consulting AG
Fellow Consulting AG is headquartered in Poing near Munich and operates worldwide as the solutions provider for CRM consulting and implementation services. With one of the most experienced teams of CRM consultants in Germany and Europe, Fellow Consulting supports numerous customers of various industries and sizes, from concept to implementation of their CRM projects.
Besides cutting-edge products like the CRM apps „CRM Couch“, „CRM4Mobile“, the CRM Offline Client „CRMGadget2Go“ or various synchronization tools for Outlook, Lotus Notes or Gmail, Fellow Consulting creates mobile business apps for nearly every purpose.