SugarCRM will enable your business to offer a more meaningful and memorable experiences to your customers.
A new era of Customer Experience
Customer data is gold for any company. However, little is done when the data is not structured, integrated and analyzed correctly. More important than just acquiring customer data, is treating it strategically to improve customer experience and increase business ROI.
Currently, 75% of organizations have increased their investment in customer experience technology.
Marketing forms, customer service calls, purchase orders, website navigation and other channels are precious sources of information about your consumer. But do you have a system that integrates all this data? How do you identify your customers behaviors to offer a more personalized service? What happens when a client calls the customer service to make a complaint or a request? Does your agent have all the information about the customer to solve the problem or offer an immediate solution?
Prospects and customers are experiencing a new era, when companies are doing a lot to catch their attention in many different ways. This means that, more than never, it is essential to have a good relationship with your clients. It is the time to take a good look at your customer services and marketing strategy and develop a plan that puts your company ahead of your competitors.
Organizations that leverage customer behavioral insights outperform their competitors by 85% in sales growth and by more than 25% in gross margin.
We can help your business to improve the relationship with customers
SugarCRM, which represents a Customer Relationship Management software, is the support your business needs to consolidate all customer data and store it within a single platform.
This platform allows your company to follow the complete customers’ journey, from their first interactions with the brand to the effective realization of sales. The system identifies and classifies leads, opportunities and clients, as well as provide quick and complete reports and dashboards for decision making.
SugarCRM connects the areas of Customer Service, Marketing, Sales and several others so that all teams can have the 360-degree view of customers and collaborate for more meaningful and memorable experiences. Combining data unification, data augmentation, and AI-based analysis, this extraordinary system enables our clients to create lasting customer relationships, accelerating leads generation and increasing revenue.
Learn more about the solutions offered by SugarCRM that can further empower your business:
Fellow Consulting is the implementation partner you need!
We customize SugarCRM according to your business needs. Our experienced team carefully evaluates your demands and finds the best solution for your challenges! We also can integrate the CRM data with your existing ERP and other data systems based on pre-built integrations to achieve a 360° view on your data – customer data, asset data, finance data and KPI metrics to enhance decision processes with our data driven approach. All you need is to get in touch, and we will be happy to have an initial conversation about this project that can transform your business.